FREQUENTLY ASKED QUESTIONSDesigned by Kiwis John & Heather

What size is the Dump Mate?

The size of the Dump Mate is a length of 450mm, with a 90mm diameter at the top, gradually decreasing to 70mm at the bottom.

What is the delivery time?

Orders received before 12pm (midday) are dispatched the same day, and delivery can be expected in 2 – 5 days anywhere within NZ.

What happens if my DUMP MATE doesn't arrive within 5 days?

All deliveries are tracked, and we will notify you of your tracking number. However, if you do have any trouble, please contact us urgently on the cell phone number listed under ‘Contact Us’, or send us an email.

Can you deliver outside of NZ?

No. At this stage, we are only selling within NZ. If you are outside of NZ, I suggest that you send us a question through ‘Contact us’.

Does the DUMP MATE come with a warranty?

They come with a 12-month manufacturers warranty. This only covers manufacturers defects with the product.

What are my payment options?

When you go through the buy now process it will ask you for your credit card details. If you would prefer to pay via payment direct to our bank, please email us through Contact us.

Will the Dump Mate fit all dump stations?

The Dump Mate has been specifically designed to fit the standard NZMCA dump stations. It fits in the Thetford sewer pipe, simply screw the cap off and place your Dump Mate in the pipe. For information about making an adaptor click here.

Is the Dump Mate made in New Zealand?

Yes, it is manufactured in Christchurch.

Do I have to dry the Dump Mate before I put it in the bag?

You will find that the smooth finish of the Dump Mate allows the water to run off, simply rinse, shake, and pop back in the bag.

I want to bulk buy - can I get a special on freight?

If you wish to order more than four units, then contact us directly as we can organise better pricing on freight when buying in bulk.

Can I pick up my Dump Mate and save on shipping?

If you live in, or are visiting Rangiora, or you have friends who can collect your Dump Mate for you, we are more than happy for you to pay directly into our bank account, and then pick up. Please contact us by calling John on 021979323, or emailing to arrange this.

Where else can I purchase a Dump Mate?

Our Dump Mates are now available through Burnsco. They have stock in all 16 of their stores nationwide and also in their online store.

Once you go DUMPMATE you won’t go back!

Rangiora, NZ