FREQUENTLY ASKED QUESTIONSDesigned by Kiwis John & Heather

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What size is DumpMate?

The DumpMate is 450mm long, with a 90mm top diameter, tapering to 70mm at the bottom.

What is the delivery time?

Orders placed by 12 PM (noon) ship the same day, with delivery in 2–5 days throughout New Zealand.

What happens if my DumpMate doesn't arrive within 5 days?

All deliveries are tracked, and we’ll provide your tracking number. If you encounter any issues, please urgently contact us via the cell phone number listed under ‘Contact Us‘ or send us an email.

Can you deliver outside of NZ?

DumpMate is exclusively sold in New Zealand, designed to fit NZ dump stations. For international inquiries, please contact us via our ‘Contact Us‘ page.

Does the DumpMate come with a warranty?

DumpMate includes a 12-month manufacturer’s warranty, covering only manufacturing defects.

What are my payment options?

When you go through the buy now process it will ask you for your credit card details. If you would prefer to pay via payment direct to our bank, please email us through ‘Contact us‘.

Will the DumpMate fit all dump stations?

The DumpMate has been specifically designed to fit the standard NZMCA dump stations. It fits in the Thetford sewer pipe, simply screw the cap off and place your DumpMate in the pipe. For information about making an adaptor click here.

Is the DumpMate made in New Zealand?

Yes, it is manufactured in Christchurch.

Do I have to dry the DumpMate before I put it in the bag?

You will find that the smooth finish of the DumpMate allows the water to run off, simply rinse, shake, and pop back in the bag.

I want to bulk buy - can I get a special on freight?

If you wish to order more than four units, then contact us directly as we can organise better pricing on freight when buying in bulk.

Can I pick up my DumpMate and save on shipping?

If you live in, or are visiting Rangiora, or you have friends who can collect your DumpMate for you, we are more than happy for you to pay directly into our bank account, and then pick up. Please contact us by calling John on 021 979 323, or emailing info@dumpmate.nz to arrange this.

Where else can I purchase a DumpMate?

Our black DumpMates are now available through Burnsco. They should have stock in all 16 of their stores nationwide – also available in their online store.

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Once you go DumpMate you won’t go back!

CONTACT US
Rangiora, NZ