Frequently asked questions

What is the delivery time?

Orders received before 4pm are dispatched the same day, and delivery can be expected in 2 – 5 days anywhere within NZ.

Can you deliver outside of NZ?

No. At this stage, we are only selling within NZ. If you are outside of NZ, I suggest that you send us a question through 'contact us'.

What happens if my DUMP MATE doesn't arrive within 5 days?

All deliveries are tracked, and we will notify you of your tracking number. However, if you do have any trouble, please contact us urgently on the cell phone number listed under 'Contact Us', or send us an email.

Does the DUMP MATE come with a warranty?

They come with a 12-month manufacturers warranty. This only covers manufacturers defects with the product.

What are my payment options?

When you go through the buy now process it will ask you for your credit card details. If you would prefer to pay via payment direct to our bank, please email us through çontact us.

Will the Dump Mate fit all dump stations?

The Dump Mate has been specifically designed to fit the standard NZMCA dump stations.

It fits in the Thetford sewer pipe, simply screw the cap off and place your Dump Mate in the pipe.

Is the Dump Mate made in New Zealand?

Yes, it is manufactured in Christchurch.

Do I have to dry the Dump Mate before I put it in the bag?

You will find that the smooth finish of the Dump Mate allows the water to run off, simply rinse, shake, and pop back in the bag.

I want to bulk buy - can I get a special on freight?

If you wish to order more than four units, then contact us directly as we can organise better pricing on freight when buying in bulk.

What size is the Dump Mate?

The size of the Dump Mate is a length of 450mm, with a 90mm diameter at the top, gradually decreasing to 70mm at the bottom

What does the 'Face to Face Sales' option mean when I am at the checkout section of my order?

If you live in or are visiting Marlborough we are more than happy for you to pick up your order (if we are home) rather than pay for shipping. If you are outside of the Marlborough region, you are welcome to contact us and if we are travelling to your town/region we can arrange collection of your order. However, please ensure you contact us and arrange the out of town 'face to face sales' prior to completing your order.