Frequently asked questions

What is the delivery time?


Orders received before 12pm (midday) are dispatched the same day, and delivery can be expected in 2 – 5 days anywhere within NZ.




Can you deliver outside of NZ?


No. At this stage, we are only selling within NZ. If you are outside of NZ, I suggest that you send us a question through 'contact us'.




What happens if my DUMP MATE doesn't arrive within 5 days?


All deliveries are tracked, and we will notify you of your tracking number. However, if you do have any trouble, please contact us urgently on the cell phone number listed under 'Contact Us', or send us an email.




Does the DUMP MATE come with a warranty?


They come with a 12-month manufacturers warranty. This only covers manufacturers defects with the product.




What are my payment options?


When you go through the buy now process it will ask you for your credit card details. If you would prefer to pay via payment direct to our bank, please email us through çontact us.




Will the Dump Mate fit all dump stations?


The Dump Mate has been specifically designed to fit the standard NZMCA dump stations.

It fits in the Thetford sewer pipe, simply screw the cap off and place your Dump Mate in the pipe.

For information about making an adaptor click here




Is the Dump Mate made in New Zealand?


Yes, it is manufactured in Christchurch.




Do I have to dry the Dump Mate before I put it in the bag?


You will find that the smooth finish of the Dump Mate allows the water to run off, simply rinse, shake, and pop back in the bag.




I want to bulk buy - can I get a special on freight?


If you wish to order more than four units, then contact us directly as we can organise better pricing on freight when buying in bulk.




What size is the Dump Mate?


The size of the Dump Mate is a length of 450mm, with a 90mm diameter at the top, gradually decreasing to 70mm at the bottom




What does the 'Face to Face Sales' option mean when I am at the checkout section of my order?


If you wish to pay by credit card, but you are picking up your Dump Mate from us, please choose this option. We will be notified of your payment, but please also call John on 021979323, or email us at info@dumpmate.nz to arrange pick up.




Can I pick up my Dump Mate and save on shipping?


If you live in, or are visiting Blenheim, or you have friends who can collect your Dump Mate for you, we are more than happy for you to pay directly into our bank account, and then pick up. Please contact us by calling John on 021979323, or emailing info@dumpmate.nz to arrange this. If we are not home, we have a drop box system you can use. Click here for details.




Where else can I purchase a Dump Mate?


Our Dump Mates are now available through Burnsco. They have stock in 14 of their stores nationwide and also in their online stores.